1. Information we collect
Depending on how you use We Charge, we may collect:
- Account details such as name, phone number, email address, and authentication data
- Payment and wallet-related information needed to top up and settle charging sessions (processed by our payment providers)
- Charging session data such as station, connector, energy used, timestamps, and session status
- Device and app information such as device type, OS version, app version, and approximate location when you allow location access to find nearby stations
- Support communications when you contact us
2. How we use information
We use personal data to:
- Provide, operate, and improve the We Charge app and charging network
- Start, meter, bill, and display charging sessions
- Authenticate users, prevent fraud, and keep accounts secure
- Send transactional notices about sessions, wallet balance, and service updates
- Respond to support requests and comply with legal obligations
3. Sharing of information
We do not sell your personal data. We may share information with:
- Service providers who help us operate payments, hosting, messaging, analytics, and customer support
- Charging station partners as needed to deliver a charging session you start
- Authorities when required by law or to protect rights, safety, and security
4. Data retention
We keep personal data only as long as needed for the purposes above, including accounting, dispute resolution, fraud prevention, and legal requirements. When data is no longer required, we delete or anonymize it where reasonably possible.
5. Security
We use administrative, technical, and organizational measures designed to protect personal data. No method of transmission or storage is completely secure; please protect your account credentials.
6. Your choices and rights
Depending on applicable law, you may request access, correction, or deletion of certain personal data, or withdraw consent where processing is based on consent (for example location permission in device settings). Contact us using the details below to make a request.
7. Children
We Charge is not directed to children under 13, and we do not knowingly collect personal data from children under 13.
8. Changes to this policy
We may update this Privacy Policy from time to time. Material changes will be posted on this page and, where appropriate, notified in the app. Continued use after an update means you accept the revised policy.
Contact
For privacy questions or requests, contact WERENTTHAI COMPANY LIMITED at hello@wechargethai.com or visit www.wechargethai.com.
hello@wechargethai.com
